Frequently Asked Questions

Cleaning

How frequently do you clean?

Our professional cleaning services are tailored to your specific requirements. Whether you need us once per week or for every day of the week, we can accommodate you.

If you enjoy working as part of a friendly team and love cleaning…

What are your hours for cleaning?

Working around the clock we offer complete flexibility. Our aim is to cause the least disruption to you as possible so we work around your schedule.We can clean during the day, at night or over the weekends.

Who do we contact if we have any queries?

Each site we work on is allocated a dedicated supervisor, who will be your first point of contact for queries or to order additional services. The supervisor is able to contact our head office directly and our customer helpdesk. Our clients can also contact our head office directly utilising the telephone number which is clearly displayed on our website.

Can we have the same cleaner?

Yes you can. We find that deploying the same cleaner on a site leads to greater efficiency and effectiveness.  The cleaner, after the initial on-site training, gets to know your premises and your needs. 

What other services do you offer?

We offer a comprehensive range of services including  general maintenance, waste removal, electrostatic disinfecting (particularly useful for eliminating Covid-19, pest control, after builders cleaning, gardening, meet and greet for Airbnb and holiday rentals among many others. Browse our services pages for more information

What do you use for decontamination?

BS EN 13704 – Micro Kill is a revolutionary product that is a CERTIFIED virucidal cleaner. It’s bleach free, non-hazardous, non-toxic and contains a pleasant floral fragrance. This awesome new product kills:

Swine Flu, HIV, Hepatitis C,MRSA, Clostridium Difficile (C. Diff), Common Food Poisoning Bacteria, Mould, Mildew, Fungi and Yeast.

BS EN 1276 – Is the European standard for the bactericidal activity of chemical disinfectants as proof of effective infection control against harmful micro-organisms such as MRSA, Salmonella, E.Coil, Flu Virus (H1N1) and Pseudomonas Aeruginosa. In order to pass this standard, products have been tested by an independent laboratory and must prove bacteria kill rate of 99.999% within 5 minutes.

Other products we use meet BS EN 1650, 13704, 1276, 14675, 14476 standards.

Prices

How expensive are you?

We offer incredibly competitive prices so we think we are affordable to most people.  Naturally each client has different requirements and prices will vary but you can get a reasonable guide to pricing by looking at our services pages.

Do you provide a cleaning contract?

If you require a contract we can provide you with one.  However, it may be in your best interests to work with an Agreement initially.  Fixed term contracts tie you into a set term.  We prefer our clients to stay with us because they want to and not because they are legally obliged to.

How do you calculate contract prices?

We arrange a mutually convenient appointment for one of our directors to inspect the site and discuss your requirement.  You will then be sent a detailed, cleaning proposal including a breakdown of fees, for approval by email or ordinary mail. 

Are cleaning materials included in the price?

Yes, we use state of the art equipment and high quality cleaning materials.  The cost element of materials will be outlined in the cleaning proposal.

What other services do you offer?

We offer a comprehensive range of services including  general maintenance, waste removal, electrostatic disinfecting (particularly useful for eliminating Covid-19, pest control, after builders cleaning, gardening, meet and greet for Airbnb and holiday rentals among many others. Browse our services pages for more information

Quality

Are your cleaners fully trained?

Yes our team of cleaners are fully trained in-house and are required to participate in ongoing training.  This includes training on new technology, health and hygiene, as well as being kept up to date with new legislation, government guidelines and approved cleaning techniques.

What is your quality control procedure?

All our cleaners have a supervisor onsite to ensure that their work has been carried out to our incredibly high standards. We regularly seek feedback from our clients which allows us to deal with any concerns they may have immediately.  It is not possible to supervise a cleaner remotely, a supervisor has to be onsite. The allocated supervisor liaises with the client so that we fully understand their requirements and ensure that the cleaner/s is fully trained to meet the demands of the client. The supervisor also makes sure that the cleaner is happy and motivated to carry out the work.  There is nothing worse than a lethargic, miserable cleaner!

Who is the point of contact for complaints or problems?

Initially the onsite supervisor will deal with complaints and problems. However, if you are dissatisfied, our Area Managers are always available via contacting our Head Office by email or phone.

Can you provide us with references?

Indeed we can. You can see what our clients think about us by reading the testimonials on our website.  However, if you would like direct contact with any of our clients this can be arranged.

Security

Are your cleaners security vetted?

We are aware of the importance of security in any sector including education and healthcare.  All our cleaners undergo robust pre-employment screening and hold current DBS checks. Many of our teams have been with us for years and are valuable and trusted members of our team.  We ask for a myriad of documents from them including at least two forms of identification, proof of residential address and any other documents we feel necessary to ensure they are who they say they are. Our pre-employment and ongoing screening process ensures that all our staff members are completely legal.

Can your cleaners lock up and set the alarm of my premises?

Yes, you can rely on our cleaners to lock up your building and set the alarm before they leave your premises.  We also offer an alarm response and key holder service if required.

Are you and your cleaners insured?

We as a company hold public and employer’s liability insurance,  and we are insured for product liability and key loss. (You can put the value of the liability insurance in this paragraph if required)

Can you comply with additional security procedures?

Yes. Our cleaners are familiar with specific security requirements such as the necessity to wear uniforms and/or photo ID badges. In some industries we have also been asked to provide further references and identity checks for our personnel.  We are happy to provide whatever you need.

How do I contact you in an out of hours emergency?

We work 24/7.  Someone is always contactable and we will provide you with mobile numbers and email addresses of our management team.

General

Are the products you use environmentally friendly?

All the products we use are of the highest standard, meeting health and safety requirements. In all cases where it is possible to use environmentally friendly products, we do. We also regularly review our suppliers and their ‘green credentials’.

What if my cleaner is ill?

If your dedicated cleaner is ill or on holiday, we will supply an equally qualified and trained replacement to temporarily take over their duties.

Can I contact my cleaner directly?

Absolutely, we will give you your cleaner’s telephone number as well as the supervisor’s. You can always contactsomeone in a professional cleaning organisation to resolve any problems, or if an emergency arises.